We ship your orders from various international warehouses (USA, Canada, Malaysia, and Singapore). Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means that orders containing multiple items may be shipped individually. You may receive one item before the next.
So don't panic if you don't receive all of your items at once...they are on the way! Therefore, the partial shipment could be applied the customer's order.
After processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving to your country, it will be handled by your country's postal service. So please kindly contact your local post when it arrives at your country.
We will send you the tracking code of your orders to the email that you provided when placing the orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receive that email.
You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases, the first tracking event only shows up once the shipment was handed over to us; basically when the shipment has left the fulfillment center of your online shop.
Please note that the tracking information will be displayed 2-5 days after being updated.
For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you cannot find information about your package immediately. Please track again later and it should be updated.
Your shipment may be simply delayed. Delivery time delays can be due to weather, incidents, customs, backlogs, etc. Please note that tracking information can be displayed after your order started being shipped.
When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depending on each shipping company's policy or customs procedure, you might be charged a small extra fee for the final delivery or the import tax, usually due to your shipping address being in a remote area. In this case, please kindly pay them for the required fee to quickly receive your order.
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